Unauthorized switching of Affordable Care Act (ACA) plans has decreased, with a 30% drop in consumer complaints attributed to new anti-fraud measures by the Centers for Medicare & Medicaid Services (CMS). However, the suspension of 850 agents has raised concerns about due process and potential barriers to enrollment, as consumers may face delays and complications during the open enrollment period. Despite these efforts, some rogue entities are reportedly finding ways to circumvent the protections, indicating that fraud remains a significant issue.
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